RESOLVED - Connectivity Issues for websites hosted on PowWeb

Update 7:54 PM EST - This issue has now been resolved, all customers should be able to make updates going forward.


Update 11:54AM EST - Our Network Operations team has identified the issue, and are working as quickly as possible to resolve it.

Customer sites should start working properly again in the very near future. However, in order to ensure that no data is lost in the restoration of the hardware that failed, any sites that are store in that location will be unable to make any edits, changes, or modifications to their websites for the next 12 hours, while the storage device is restored.

We realize this is not an optimal situation for anyone, but need to take this precaution to ensure that no data is lost during this time.

Please note that this may or may not affect you and your account. We believe this restriction will only be placed on accounts stored on a specific storage device at one of our data center locations. At this point, Customer Support is unable to obtain a list of those affected accounts to message those customers directly. We are therefore unable to specifically notify you if your account will be unable to make changes. However, if you attempt to upload a file via FTP, or FileManager, it will fail with an unspecified error message.

We regret that we've needed to take these steps, but wanted to ensure that any changes you've already made were not lost. We sincerely appreciate your patience while we continue to resolve the issues we're faced with.


We're currently experiencing issues with customer websites being served correctly, and email being delivered on PowWeb.

We are looking to resolve the issue as quickly as possible, and appreciate your patience.

- 01/17/08 at 11:05 ET